The apology that Senegence won’t give you

I have spent the last few days answering dozens and dozens of emails, comments, and everything else from so many Distributors and to be honest, each one stings my heart a little. Each notification I get, each new email, is another woman, someone’s mom, sister or daughter who has been lied to and taken advantage of. As happy as I am to help them out of their situation or just feel supported, I am angry that they are in this position. Before I go on, I know what some of you might say and no, I do not think I am some hero or “Mockingjay” for Senegence distributors. But I do know what a lot of them are feeling, and I know both sides.

Senegence, Joni, are trying their best to save face and spin their horrible business practices into positive things. The out of stock is a good thing because people are selling so much of it, that sort of bull shit*t. They are trying to tell you they know what you are going through, they know how you feel, blah blah blah. No matter what they are saying there is 1 thing that NO ONE at Senegence is saying, “I am sorry.” It’s nothing but excuses. Nothing but blaming everything and everyone else and if their is no one to blame, they blame a “glitch.” So. It may not mean anything to you, but I am going to give the apology that Senegence never has, and maybe they will see and realize that an apology can go a long way.

I am SO sorry that so many of you have lost money trying to keep with others in this ridiculous oos situation. It is not fair that they take your money for orders, for weeks and months and you never end up seeing the product. It is not fair that YOU have to chase down your refunds and fight for refunds on shipping. That is borderline illegal and I am SO sorry that are trying to keep every penny from you.

I am sorry that from the top they are brainwashed to be nothing but unicorns and rainbows making YOU feel like your feelings are invalid if they are a little bit negative. It is easy for them to be happy when they are actually making money, you are losing money.

I am sorry that theyΒ don’t send out communications and updates in any sort of an organized way. Sometimes you get the text, sometimes you don’t. If something is back in stock you most likely heard it from your upline who already ordered what came back and then told the masses. You probably have never gotten a response to an email sent to them.

I am sorry that they find everyone else to blame but themselves. When there isn’t a person to take the fall, they blame the system or a glitch. The system THEY built. I am sorry they blame nature, bee’s, manufacturers, everyone else, but them.

I am sorry that they don’t seem to be acting fast enough to update their entire company, the site, the branding, the ordering system, all of it is stuck in 1995. They don’t have any young blood in the offices apparently that are telling them these things in 2017 are unacceptable and mocked. Even when they “updated” their branding, they just took it from 1995 to 1998.

I am sorry they aren’t focusing 100% on their lipsense inventory. I can not believe they cut their line in half, and then have the nerve to announce 2 new colors that are basically the same as dark pink and peace pink. I mean, come on. No one wants the fragrance line, or the skin care line that smells like a pot of chemicals, I am sorry they aren’t focusing 100% of their energy and money into what you all need, the lipsense.

I am beyond sorry that their compliance department is incompetent. They tell you one thing one day, and a completely different thing the next day, in all areas. Their own policies and procedures contradict themselves and when you question it, when you point it out, they terminate you. It is not just me it as happened to.

I am sorry they are too selfish to freeze sign ups like EVERYONE is asking for. They make excuses why, but I can’t but think its because they want to keep taking $55 from everyone who signs up everyday and not care that they can’t order a dang thing. It’s infuriating.

I am SO SO SO SO SO sorry to you distributors in Canada that you have been forgotten. I posted MANY times when I was a CP about why we aren’t helping Canada more and I was told they are taking care of the US first because it is priority. I am sorry, that is wrong. Every distributor in every country you open should be a priority and as bad as the US girls have, Canada has it ten times worse.

But mostly, I am sorry that I am the one giving you this apology, and not Senegence. I am sorry they never take ownership or acknowledge how what they are doing to people isn’t just making it “hard” right now, its devastating.


If you want to know why I was terminated from Senegence, click here. If you want to know what I found that saved me from the wreckage of senegence, click here.Β 

17 thoughts on “The apology that Senegence won’t give you

  1. I am really sad that I bought into this company and can’t get a thing!! But now what my trial period will be over I will not have spent enough on there site to get what is required altho I assure you I have spent hundreds on it thru other distributors at almost retail price!! Very disappointed

    1. It is SO disappointing! The worst part of the struggle is the product is so great! I still love LipSense but the company makes me so mad I just can’t stand behind it anymore.

  2. Thank you for writing this Kati. I think a lot of us feel conned into getting in with a company that sees us as nothing but dollar signs. I genuinely thought I was joining a community of people that cared, but unfortunately, that’s not true. I’d love to know more about what you’re doing now!

  3. This company will soon be sued by a distributor or more with the false advertising they have made over the months.

  4. Thank you for writing this!! It is exactly what I have been thinking!! Where is the apology from senegence & where are the honest answers?!?
    I am interested in hearing more from you!

    1. Hi Sheryl! Good questions – ones we’d like to know the answers to as well :/ I sent you an email with some more info if you’re interested. πŸ™‚

  5. Over the past month and a half, I’ve had so many negative thoughts and tried to remain positive. I’ve felt my questioning comments were being screened and I was then questioned by my upline. I finally broke down and read all of these posts. I’m speechless. These feelings are the exact feelings I’ve been trying to power through. Trying to make this work has caused marital issues, unsure stress, time away from my kids who are in the same room. That’s not what this company is claiming to be. It’s all a farce. The facade of senescence is hiding a ticking time bomb. Such a shame since the lipsense and cosmetics are probably my favorite ever.
    Katie, sometimes bad things happen for a good reason. I know it’s probably been super difficult for you these past few months but I can see why it was you. You’re strong! You’re confident in who you are and what you believe. You stay true to you and encourage others to do the same. Thanks for your bravery in speaking out. You could have easily left senses and gone in with your life. But you aren’t. You’re incredible. Thank you so much. I’m already following you on your new journey!

  6. Omg! This Senegence blog is Amazeballs! Everything you wrote makes total sense to me! I feel like the mask has been lifted off my face! I FINALLY see the bigger picture in your very well illustrated experience. Thank you for sharing because for real, for real, this is getting ridiculous! On that note can you please email me more info about Maskara?

  7. Couldnt have expressed myself any better, yes it takes time, and money to start a buisness that i told them i had neither of seen as i have 6 small children a new huge home with a mortgage to match and only 1 income and my husband does ok as a cnc machinist but we are far from rich but i was darn near gauranteed that this was gonna be perfect for me because it will alow me extra income with “minimal” effort because this stuff sells itself and pleanty of time with the fam, neither are even close to true im more broke now having to buy product than before and find myself completly ignoring my family for days on end trying to push this stuff….sells itself my butt not in my experience. Im super fed up super frustrated and not even sure where to go from here. Thank you for this though i now realize im not alone so thats nice. I wouldnt mind learning more about what maskara is. Thanks again

    1. Hi Nikki! I just sent you an email with more info πŸ™‚ Thanks for reading! You’re definitely not alone in your frustrations!

Comments are closed.