The apology that Senegence won’t give you

I have spent the last few days answering dozens and dozens of emails, comments, and everything else from so many Distributors and to be honest, each one stings my heart a little. Each notification I get, each new email, is another woman, someone’s mom, sister or daughter who has been lied to and taken advantage of. As happy as I am to help them out of their situation or just feel supported, I am angry that they are in this position. Before I go on, I know what some of you might say and no, I do not think I am some hero or “Mockingjay” for Senegence distributors. But I do know what a lot of them are feeling, and I know both sides.

Senegence, Joni, are trying their best to save face and spin their horrible business practices into positive things. The out of stock is a good thing because people are selling so much of it, that sort of bull shit*t. They are trying to tell you they know what you are going through, they know how you feel, blah blah blah. No matter what they are saying there is 1 thing that NO ONE at Senegence is saying, “I am sorry.” It’s nothing but excuses. Nothing but blaming everything and everyone else and if their is no one to blame, they blame a “glitch.” So. It may not mean anything to you, but I am going to give the apology that Senegence never has, and maybe they will see and realize that an apology can go a long way.

I am SO sorry that so many of you have lost money trying to keep with others in this ridiculous oos situation. It is not fair that they take your money for orders, for weeks and months and you never end up seeing the product. It is not fair that YOU have to chase down your refunds and fight for refunds on shipping. That is borderline illegal and I am SO sorry that are trying to keep every penny from you.

I am sorry that from the top they are brainwashed to be nothing but unicorns and rainbows making YOU feel like your feelings are valid if they are a little bit negative. It is easy for them to be happy when they are actually making money, you are losing money.

I am sorry that they don’t send out communications and updates in any sort of an organized way. Sometimes you get the text, sometimes you don’t. If something is back in stock you most likely heard it from your upline who already ordered what came back and then told the masses. You probably have never gotten a response to an email sent to them.

I am sorry that they find everyone else to blame but themselves. When there isn’t a person to take the fall, they blame the system or a glitch. The system THEY built. I am sorry they blame nature, bee’s, manufacturers, everyone else, but them.

I am sorry that they don’t seem to be acting fast enough to update their entire company, the site, the branding, the ordering system, all of it is stuck in 1995. They don’t have any young blood in the offices apparently that are telling them these things in 2017 are unacceptable and mocked. Even when they “updated” their branding, they just took it from 1995 to 1998.

I am sorry they aren’t focusing 100% on their lipsense inventory. I can not believe they cut their line in half, and then have the nerve to announce 2 new colors that are basically the same as dark pink and peace pink. I mean, come on. No one wants the fragrance line, or the skin care line that smells like a pot of chemicals, I am sorry they aren’t focusing 100% of their energy and money into what you all need, the lipsense.

I am beyond sorry that their compliance department is incompetent. They tell you one thing one day, and a completely different thing the next day, in all areas. Their own policies and procedures contradict themselves and when you question it, when you point it out, they terminate you. It is not just me it as happened to.

I am sorry they are too selfish to freeze sign ups like EVERYONE is asking for. They make excuses why, but I can’t but think its because they want to keep taking $55 from everyone who signs up everyday and not care that they can’t order a dang thing. It’s infuriating.

I am SO SO SO SO SO sorry to you distributors in Canada that you have been forgotten. I posted MANY times when I was a CP about why we aren’t helping Canada more and I was told they are taking care of the US first because it is priority. I am sorry, that is wrong. Every distributor in every country you open should be a priority and as bad as the US girls have, Canada has it ten times worse.

But mostly, I am sorry that I am the one giving you this apology, and not Senegence. I am sorry they never take ownership or acknowledge how what they are doing to people isn’t just making it “hard” right now, its devastating.

 

If you want to know why I was terminated from Senegence, click here. If you want to know what I found that saved me from the wreckage of senegence, click here. 

5 Lies Senegence Wants You to Believe

1. The Exfoliation Process

Any good Senegence distributor will tell you that your lips go through an exfoliation process in your first few weeks of using LipSense.  Don’t use any other products during the exfoliation process or it will take longer!  The “exfoliation process” is supposedly your lips shedding built up wax from all the other products you’ve been using your whole life and once they’re free of all the “bad stuff” LipSense will make your lips healthier and your lip color will last longer.

That’s what they tell you.  That’s what they’re told to tell you!  The thing is, your lips naturally exfoliate.  They can’t build up years of wax.  The “exfoliation process” is really just your lips getting used to the alcohol in the LipSense.

Your lips will still exfoliate when you’re using LipSense.  They will still peel occasionally.  Using another brand’s lip balm isn’t going to mess up your exfoliation process.

If you’re a doctor and want to back up Senegence’s claim that your lips can build up years of wax build up and only LipSense can fix it, I’m all ears.

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2.  Shortage of Red Pigment

There has been this thing floating around Senegence that one of the reasons for the insane out of stock situation is that there is an “industry wide shortage of red pigment.”  This is also to blame, apparently, for the wide inconsistencies in product.

I’ve searched and searched and can find no evidence of this being true.  If it WAS true, don’t you think you’d be hearing this from other cosmetics companies too??

3.  The Bees

Apparently there is a claim that one reason for the major out of stock situation is that Senegence’s supply of natural ingredients was drastically affected by two hurricanes in Vanuatu that killed all the bees that pollinate the flowers.

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It’s true that there was a devastating hurricane in Vanuatu.  In 2015.  Any one have info otherwise, let me know!  But as far as I can tell, blaming some of the out of stock problem seems a little fishy.

4.  You can sign up just for the discount!

This is a half truth.  Yes, you CAN sign up to be a distributor and get 20% off anything you order, even if it’s just 1 color!  But guess what?  If you DO, you’ll also pay at least $7.50 in shipping and handling and sales tax on top of it, not only eliminating your 20% discount, but in most cases you’d end up paying MORE than retail!

 

5. The Best Cosmetics and Skin Care in the Industry

Certainly “the best” here is objective.  Some people may feel like it’s the best and that’s ok!  I definitely LOVE the LipSense, glosses, foundation and ShadowSense.  The skin care?  Waste of my money.

Here is something I’m not really okay with though – there are major inconsistencies with some of the colors.  Check out this pic below.  The two colors on the left are both supposed to be Plum.  Call me crazy, but that is NOT the same color.  This is often blamed on the “industry-wide shortage of red pigment” that we have yet to prove is a real thing.

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